Some time ago, we visited
an event that was scheduled to have its activities take place inside and
outside. When we arrived, it was raining quite heavily, plus it was cold! A bad
combination for a spring festival! When we got there, I checked with the
festival information desk to obtain an event schedule. One of the staff
explained the schedule and outlined the changes being made due to the poor
weather (rain/cold). Everything seemed organized with an adequate contingency
plan.
Unfortunately, the execution of the plans was poor! Staff were walking
about, confused as to where and when activities were taking place. There was
one event that we particularly wanted to see, so we asked one of the staff
members the time of the next performance. She told us 1:30 PM. When we came
back at 1:15 PM to see the show, there was no line up, so we asked a different
attendant the time of the show. He told us 2:45 PM! This was disappointing, not
only because we were given incorrect information, but the time was in direct
conflict with the main attraction which was to start at 3:00 PM. We decided to
miss the 2:45 PM performance.
To be continued in Part 2...
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