Change… (Part One)

Gary and I were watching an interview with the president of USAC (United States Auto Club). The interviewer asked the president how he was going to improve USAC. His reply was simple. They were going to have to change, to appeal to more people, to appeal to different demographic groups. 

This interview started me thinking about festivals and events. I remembered a conversation that I was part of. It happened a few years ago. We were talking about the future direction of a major festival. One of the principal organizers thought for a moment about the direction of his portion of the festival and then said, “You know, we’ve been pretty successful over the years, I don’t see any need for change.” In his mind this was absolutely true. His portion of the festival is still going, but, in my mind, it seems to be losing the vitality it had a number of years ago. I wonder of how many other festival and event organizers refuse to consider change as part of the management process? I believe too many! I worked in the wildlife conservation banquet business for over 20 years.

To be continued in Part Two...

Washroom Facilities… Part 2

The following is a list of my top washroom facilities “pet peeves”:

1. Poorly located facilities, especially for visitors who need to use the facilities frequently
2. Too few washrooms for the size of the event
3. Lack of or no disabled facilities
4. Unclean and poorly maintained facilities
5. No wash-up stations
6. Poorly stocked facilities (toilet paper, water, towels, soap, etc.)

Organizers should make sure they inspect the washroom facilities that they are renting to ensure that they are good quality and reflect the quality of the event. They should also insist on frequent clean out, even if it costs a little more. Finally, organizers should ask for references and check them out. Remember these washroom facilities are an intricate part of your festivals reputation.

Having washroom high on your priority list will pay big dividends. If it works for Disney, it will work for you. Your visitors will appreciate your efforts!

Washroom Facilities… Part 1

Why do washroom facilities for a lot of festivals and events seem to be an after thought? It is very disappointing to find poorly placed and badly maintained and equipped facilities! It is almost as though event organizers are embarrassed that they have to provide washroom facilities! They place them in out of the way locations, not taking into consideration those who need them the most. It’s like they don’t want the washroom facilities to interfere with the rest of the festival! I have been told that Disney Parks place a great deal of attention to their facilities. Only senior trained staff is allowed to maintain their facilities. They realize that clean washroom well stocked washroom facilities reflect their entire operation! So, if it such a high priority to Disney, why isn’t it important to most Ontario festival and event organizers? This is such an easy way to win the hearts and loyalty of the patrons!

Continued in Part 2... 

Our Grandson… Part 2

Some attractions do it naturally, like the Toronto Zoo. Others have traditions where the two come together, such as the Canadian National Exhibition (CNE) or the Toronto Santa Claus Parade, but the planned combination festivals are truly special! I think one of the best events that we have attended for this combination is the Mississauga Waterfront Festival (2007). Its activities offered a wide range for all visitors. For the children, the Kid’s Stage feature Barney and Friends plus a cast of other children entertainers. For adults, there was an Ojibwa Storyteller, Native Dancers and Chinese Arts performers. Their greatest achievement, however, was in combining activities that appealed to both groups. these activities included the McCann Super Dogs, the West Coast Lumberjack Show, the Jet Ski Stunt Show and the Skyriders Trampoline Show. I believe that most festivals should be for the whole family to enjoy. Festivals that accomplish this well will win the festival visitor “sweepstakes!

Our Grandson… Part 1

Some time ago, I had the opportunity to speak with a gentleman about an antique boat cruise company he operated. The conversation turned from boats to events. He was telling me about a classic boat and car show that taking place in August in Rosseau. He had read our article about the Antique and Classic Boat Show held in Gravenhurst, and that I had attended it with our Grandson. He suggested that the new show would be great for our Grandson. This started me thinking about the “kid” friendly shows we had visited and that we would visit in the future. There is something wonderful about festivals and events that can cater to both adults and children alike, and do it well. Obviously, a lot has to do with age of the children (and, perhaps adults), but to be able to capture both takes a lot of thought and planning! 

To be continued in Part 2...