Interview with Ms. Joan Balinson, Executive Director &
Mr. John Terence, Producer
Canadian International Military Tattoo & Festival
Volunteer's for Success ...
For many festivals and events, it is critical to have volunteers! As part of my conversation about the Canadian International Military Tattoo & Festival, I continue with my interview with Ms. Balinson and Mr. Terence. A lot rides on the tasks taken during a performance by the team and volunteers. Mr. Terence tells us he …“encourages his volunteers and team to use their initiative. He shows them how to and when to use their initiative. He gives them the freedom to make decisions themselves, but, he does encourage them to call for assistance to be guided by him”. Once John “gives them the answers and directions, he trusts them to do it!” He states that he “deplores micro-management”. He feels “that by micro-managing people all you are doing is demonstrating to them that you do not trust them. Again, he encourages initiative! If you see a situation that needs to be addressed you do it!” Sometimes mistakes do occur. John feels “it is important (stating several times during our interview) “that “it is important to always end a discussion on a positive note”. A situation/person may need to be addressed for their error, but, John feels “it is critical to always offer a solution!” Part of his leadership and in getting others to take leadership depends on this important step in managing Volunteers! Mr. Terence says “it is important to give your volunteers/team instructions and the tools, whether it is psychical tools or words or pictures and diagrams. John relies heavily on diagrams coordinates during a performance. It is also important to let them do their job, then it is equally important for them report back to you”!
Next week we will discuss "Volunteer Appreciation" ... a subject I feel is of upmost importance for Festivals and Events!
(To Be Continued)